Last week I decided to check my mobile phone bill. For two months I’d noticed the same mistake. I was being billed for a service I had not used. It seemed such a simple thing to do. I would ring on the assist number provided and discuss this mistake, rectify it, exchange pleasantries with the person who dealt with my problem and hang up. I hear you laughing. You think I’m Rip Van Winkle and have just arrived down from the mountain. I can understand why you have made this mist